Our online ordering system is state-of-the-art and tailored to your business. All our staff are able to create the best online ordering solution for your company.
If the thought of using the best technology and still receiving the best level of personalised customer service available meets your requirements, then Blue Ink is the answer for you. Our online ordering site is very user-friendly.
By combining commitment from our staff members with leading technology, we have total control of your order from receipt to delivery. That’s why we can guarantee great service, every time.
We take special notice of our customers
With Blue Ink you’ll never have to make the same request over and over about your business requirements.
Our computer system can store ‘Special Customer Notes’ for all customers which allows extra details to be recorded and displayed to staff. Once your customer code is entered into our system for a sales order, a note will appear displaying your particular instructions or requests. This instruction also appears on the picking slip which allows our warehouse team to double-check all details.
Whether it’s a specific detail about the delivery site, or a particular preference for a brand of product, we can make sure your request is identified and taken care of. It’s simple for us.
We keep a sales product history
If you want to order the same product that you used two (2) months ago, but can’t remember the details, there’s no need to worry.
We can search all of your previous purchases to tell you exactly what your purchases have been. A full 12-month history is kept on our system including details on all non-stocked products. Every detail can be accessed, from the original supplier and cost price to the original quantity purchased.
We can specify product codes
If you need to refer to your own internal ‘Product Codes’, we can display both our code and yours on all invoices. Sounds simple, doesn’t it? That’s because it is, for Blue Ink. For you, this makes goods inwards easier when you receive your order and removes time-wasting cross checking.
We know where back orders are
Although we try to avoid back orders whenever possible, when they are necessary, we can determine exactly where they are. A click of a button will tell us what you have on back order and its estimated time of arrival within our warehouse.
We monitor all back orders closely and will immediately update you of any unusual delay.
We’ll also help you with central billing
Our central billing facility enables us to produce one simple statement per company, even if your company has a number of cost centres. This means only one payment needs to be reconciled. It also means that any specially negotiated contract prices need only be entered under the main, Head Office account, whilst allowing instant pricing benefits to each cost centre.
Inventory control. All the bells & whistles
We operate an inventory control system second to none. It not only takes note of how much inventory we have and when to re-order but also records the bin location within our warehouse, a product sales history, and current market trends.
It’s also fully automated which means as soon as a product drops below the predetermined minimum stock level, it will automatically appear on a purchase order the next day, for the stock to be replenished before it runs out.
This helps us consistently provide a very high fill rate which means we’re happy and our customers are happy.
Our customer coding makes things easy
We generate an alpha code for all our customers, negating any confusion that may arise from similar-sounding business names. For simplicity, your telephone number can also be used to access your account.
We’re ready to help
Our Help Desk is staffed by Senior Customer Service Representatives who have the experience and knowledge to help you with any enquiry you may have.
You can call us on 1300 680 560.
Internet ordering
We’ve recently updated our online ordering to reflect the latest technology.
Contact us and we’ll organise a login and password for your company and give you a demonstration to illustrate the unique features of our site.
Phone orders
When you phone Blue Ink, your call will go directly through to our sales division, where it will be answered by a real, live salesperson!
We believe in good, old-fashioned service. You’ll never be answered by a recording asking you to wait, telling you your call is important to us, and thanking you for your patience, or to press various buttons.
Whoever answers your call can take your order; it’s that simple. All of our staff are experienced and knowledgeable and, because your call is important to us, we aim to ensure we always employ enough staff to maintain a consistently high level of service.
Contact Us
You can call us on 1300 680 560. Alternatively, you can email us at sales@blueinkgroup.com.au.